Help! My dog/cat ate a whole bag of treats.
Don't worry – your pet may have an upset stomach and he could have diarrhea or gas, as can happen when pets eat too much of anything. If you're still feeling concerned, or if you feel your pet is overly distressed, we recommend that you seek advice from your veterinarian.
What is the source of Glucosamine & Chondroitin in Hip Action?
Our Glucosamine HCl is derived from shells.
Our Chondroitin Sulfate is from bovine cartilage.
Can all Zuke's treats be fed to puppies?
Most of Zuke's products are great for puppies, especially Mini Naturals.
Z–Ridge bones are not meant for dogs under 6 months of age.
Why can't I feed a Z-Ridge bone to a dog under 5 pounds?
Your dog's safety is the most important thing to us. Because of how small the digestive system is in a five pound dog, the small Z-Ridge is more volume than we feel a dog of that size can safely eat.
Why can't I feed a Z-Ridge bone to a dog under 6 months of age?
Your dog's safety is the most important thing to us. Because of how small the digestive system is in a young puppy, the small Z-Ridge is more volume than we feel a dog of that size can safely eat.
Is it safe to feed the dog treats to cats or vice versa?
We recommend that you feed our dog treats to dogs and the same for cats.
Can I freeze Zuke's treats?
Yes, but to protect teeth completely thaw treats before feeding.
Should I refrigerate Zuke's treats?
No, Zuke's treats do not need to be refrigerated.
What is in the treats to preserve them?
All of Zuke's treats are naturally preserved with sorbic acid.
Where do you get your Salmon from?
Zuke's uses only ocean-caught salmon in all their dog and cat treats.
What is the calorie content of the treats?
The calorie content varies from treat to treat.
Please refer to the "Feeding Instructions" on each product page for this information.
Is garlic safe for dogs?
Yes, garlic is safe for dogs unless they consume more than one clove per ten pounds of body weight per day. Zuke's products contain only a small amount of garlic, which we include for its high antioxidant value.
What is the serving size for each treat?
Servings vary depending on your pet's size, weight and activity level. When treating your dog or cat, consider the total calories he or she should eat in a day, and make sure to include Zuke's in that calorie count.
What is in Power Bones to give dogs energy?
Power Bones have a new formula which utilizes protein (beef, chicken or peanut butter), complex carbohydrates (brown rice, oats, barley, apples, and sweet potatoes) and simple carbohydrates (natural sugars from beets, and malted barley) to give dogs the energy they need.
The testimonials are amazing. Are they real?
Yes. All of the testimonials on our website were provided by our customers. We reserve the right to edit testimonials for clarity or to remove testimonials at any time.
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How many pouches come in a case?
12 pouches in each case of treats.
Retail: There are 3 medium Z-Ridge and 15 small Z-Ridge in a pouch.
Wholsale: There are 18 individually wrapped medium Z-Ridge and 120 small Z-Ridge in a display tray.
Can I order by the case?
Yes, a case is 12 individual bags, but there is no quantity discount.
Do you offer free shipping?
Free shipping is offered on consumer orders over $100.00.
During promotions the free shipping limit may be raised or eliminated.
How can I get coupons?
Zuke's generally does not offer coupons, but will occasionally mail them out with our email newsletter. You can sign up for our newsletter by visiting " The Scoop – News & Links".
How can I get free samples?
All of Zuke's products come with a money back guarantee, so if your cat or dog does not like the treats we will refund your money. See next question for returns.
How do I receive credit for customer returns?
Send the unused portion of the product along with your receipt (if you do not have your receipt we will refund the suggested retail price) to:
Zuke's
Attn: Customer Return
PO Box 3210
Durango, CO 81302
Do you ship consumer orders outside the United States?
We do not ship consumer orders to Canada or countries other than the United States. We do have a number of retailers in Canada, so please visit our store locator to find a store near you.
Where can I buy Zuke's?
Zuke's are available over the United States as well as in Canada. Please visit our store locator to find a store in your area. Keep in mind that we try and keep the information as up to date as possible, but we can't list all the stores that stock Zuke's. Prior to visiting a store, please contact the store to make sure they sell the product you are seeking. You are also welcome to order Zuke's from our website.
How can I become a Zuke's Retailer?
How do I add my store to the Store Locator?
How can I get a catalog?
Why do I have to create an account?
In order to process your order, our accounting system requires that you create an account.
If you would like us to remove your account once you have received your order,
please fill out the technical question form and indicate that you would like your account removed.
I requested a new password, where is it?
When you request a new password, we send the new password to the email address you entered. If you do not recieve the password within a minute or so, please make sure that your email program (Outlook, for example) has not marked the message as SPAM. Also, if you do not receive your password, your email provider (AOL, hotmail, msn for example) may think that the message is SPAM, please ensure that mail from zukes.com is delivered; this is often called adding an address to your "whitelist".
We can always send you a password, or manually reset your password. Please call us at the number on the bottom of this page, or contact us.
If we cannot find your email address in our system you will see the following message:
"NOTE: The Email Address was not found in our records, please double check and reenter your email address." If you see this message you we do not have the email address on file and you can freely create an account with the email address.
Why must Javascript / Cookies be enabled?
Our site and shopping cart uses javascript technology in many ways and is absolutely required for zukes.com to function correctly. Also, to place an order successfully, cookies must be enabled in your browser. If you prefer to not enable these features in your web browser, you can purchase zukes from a local retailer or by calling us directly at the number on the bottom of the page.
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